SCAM ALERT
- Miami Township
- 3 days ago
- 1 min read
SCAM ALERT message from Duke Energy:
As we brace for the freezing temperatures in the coming days, it’s important to ensure our customers are protected against potential scams and fraudulent messages that might falsely claim to be from Duke Energy. Here are a few best practices we share with the community:
Customer Guidance:
- Be cautious of urgent requests for payment, requests for personal information, and demands for unconventional payment methods like prepaid cards or cryptocurrency.
- If a payment request feels urgent or suspicious, slow down and protect yourself. Verify any requests using the official phone number or website found on your bill.
- Report any suspicious contact to your utility and law enforcement. You can also use Duke Energy’s online scam tool to report scams.
- Remember, Duke Energy will communicate grid conditions through its official communication channels only.
Scam Tactics & Company Protections:
- Scammers may demand immediate payment or threaten service cut-off, but Duke Energy will never do that.
- The company never accepts payment via prepaid cards or cryptocurrency.
- Duke Energy will never specify how you must pay or threaten immediate service interruption.
- If you’re targeted, hang up, shut the door, or delete the message. Then contact your utility using the information on your bill or the official website.
